Swann Warranty Policy - Terms & Conditions

 
  • 01.
    Swann Communications warranty is limited to guidelines provided by the Consumer Law in each local jurisdiction. Our goods come with guarantees that cannot be excluded under that Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The standard warranty period is 12 months from the date of purchase.
  • 02.
    All Swann warranties are limited to the original purchaser only, and are not transferable to any other party.
  • 03.
    Warranty registration is not required, but purchasers are asked to retain their receipt as proof of purchase.
  • 04.
    Any party returning a faulty unit must pay all applicable freight (and insurance if applicable) charges to return the unit to Swann Communications.
  • 05.
    Swann Communications will pay all freight charges to return the repaired unit to the returning party.
  • 06.
    Swann Communications will at their discretion, repair, replace or credit the faulty unit unless otherwise specified by contractual agreement.
  • 07.
    Any unit returned as faulty, but tested and found OK will incur a handling charge.
  • 08.
    DOA: Swann considers that any product that fails within 14 days of end user purchase can be considered DOA, and will be replaced with a new unit.
  • 09.
    Swann Communications will fully support their products for the entire warranty period, but Swann cannot provide support for third party software, over which we have no control in its use or design.
  • 10.
    Returns will be rejected unless clearly marked with a Return Authorisation number supplied by the Swann Tech Department.
  • 11.
    Swann reserves the right to replace any faulty unit that is no longer in production with a current model of similar or equivalent type.
  • 12.
    Evidence of any of the following conditions will void any warranty claim. Lightning Strike, Power Surge, physical damage, or removal of any tamper seal.
  • 13.
    Swann recommends the fitting of telephone line and PowerPoint surge suppression devices.
  • 14.
    Information on credits and returns is contained within the accompanying Returns Policy document.
  • 15.
    Swann Communications strive to ensure a maximum 10 working day turn around from the time the unit arrives at our premises, but cannot be held responsible for any reasonable delays due to unforeseen circumstances.
  • 16.
    Goods capable of storing user-generated data may experience a loss of data during the repair process.
  • 17.
    Swann Communications offer the ability to extend the warranty of your item by 6 months (for 18 months total) by registering your warranty online. See details and full terms and conditions at www.swann.com/register.
 

Product Return Policy

 
  • 01.
    To return goods to Swann Communications, you MUST first request a Return Authorisation (RA) number from Swann Communications via fax or email, prior to returning the goods. Goods without an RA number will be rejected.
  • 02.
    Any goods, which are returned to Swann Communications without an official Return Authorisation number, will be sent back to the dealer at their expense. An RA Number can be obtained by faxing the Return Authorisation Form to our Returns Department or emailing the Returns Department directly using ra@swann.com.au. The contact numbers are provided below.
  • 03.
    All claims must be made on the Returns Authorisation Form, the fax form is available here. You can fax this form to Swann Communications on +61 (0)3 9421 3688 or you can use this form to fill out and submit. Processing of your return will be delayed if all relevant details are not provided. We will require all details to be completed to ensure that the RA is issued promptly and to ensure that we can accurately handle your return. An RA number will usually be issued within 2 full working days.
  • 04.
    A single RA number can be issued for one or more products being returned in the same shipment from the same location.
  • 05.
    All products being returned must display the RA Number clearly on the shipping carton, NOT on the product.
  • 06.
    Issuing of an RA number does not guarantee the acceptance of stock if other criteria is not met. The goods remain the property of the Dealer until it is accepted by Swann Communications as a valid return.
 

Return for Credit

 
  • 01.
    Returns for Credit will not be granted for invoices older than 30 days, unless a shipping error has occurred.
  • 02.
    Returns for credit not in resalable condition will incur a restocking fee at the discretion of Swann Communications.
  • 03.
    Freight charges will not be credited unless due to a shipping error.
  • 04.
    All goods must be returned in unopened boxes and in resaleable condition or a restocking fee may apply.
  • 05.
    Swann Communications reserves the right to reject any stock that has obviously been used or damaged. Stock, which is received opened will be returned to the Dealer.
  • 06.
    The Dealer will pre-pay freight charges for goods to be returned to Swann Communications.
 

Return of Faulty Product

 
  • 01.
    Faulty goods returned will be repaired or replaced with the same or equivalent product depending on available stock.
  • 02.
    Where possible, Swann Communications will replace the faulty goods with an identical item. However where some goods cannot be replaced due to being a discontinued line the current equivalent model will be sent instead.
  • 03.
    Swann Communications warranty is limited to guidelines provided by the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • 04.
    The Dealer or End User will pre-pay freight charges for goods to be returned to Swann Communications.
  • 05.
    Swann Communications will pay freight back to Dealer or End User.
  • 06.
    Goods capable of storing user-generated data may experience a loss of data during the repair process.