Contact Swann Tech Support



Tech Support Email



This holiday season, our technical support department will be closed on the following dates:

From the 24th of December at 4 AM and will be back by 1 PM on the 26th of December, and also,
From the 31st of December at 4 AM and will be back by 1 PM on the 2nd of January, 2019.

All times are based on Greenwich Mean Time or GMT.


North America - 24/7 Support

USA & Canada Telephone Support: 1800 627 2799 (Toll Free)
 


Australia - 24/7 Support

Australia Telephone Support: 1800 788 210 (Toll-free for fixed lines. call rates may apply for mobile and payphones)

International Telephone Support: +61 3 8412 4610 (Standard call charges apply)

 


UK & Europe - 24/7 Support

UK Telephone Support: +44 808 168 9031 (Toll Free)
 


New Zealand - 24/7 Support

New Zealand Telephone Support: 0800-450-884 (Toll Free)

 


South Africa - 24/7 Support

South Africa (Johannesburg) Telephone Support: +27 80 099 0323
 


Mexico

Spanish (Español) Telephone Support: +52 800 461 0216
Please only use this phone number if you are calling from Mexico.
Por favor solamente marque este número si llama desde México.
 
  Operating Hours
  Monday (Lunes): 8.30AM - 5.00PM (PST)
  Tuesday (Martes): 8.30AM - 5.00PM (PST)
  Wednesday (Miércoles): 8.30AM - 5.00PM (PST)
  Thursday (Jueves): 8.30AM - 5.00PM (PST)
  Friday (Viernes): 8.30AM - 5.00PM (PST)
  Saturday (Sábado): Closed (Cerrado)
  Sunday (Domingo): Closed (Cerrado)
 


Spain

Spanish (Español) Telephone Support: +34 900 943 235
Please only use this phone number if you are calling from Spain.
Por favor solamente marque este número si llama desde España.
 
  Operating Hours
  Monday (Lunes): 9.00AM - 10.00PM (Madrid)
  Tuesday (Martes): 9.00AM - 10.00PM (Madrid)
  Wednesday (Miércoles): 9.00AM - 10.00PM (Madrid)
  Thursday (Jueves): 9.00AM - 10.00PM (Madrid)
  Friday (Viernes): 9.00AM - 10.00PM (Madrid)
  Saturday (Sábado): Closed
  Sunday (Domingo): Closed
 


Brazil

Portuguese (português) Suporte Telefônico:0800 038 0638 (Telefone Gratuito)
 
  Horário de Funcionamento:
  Segunda-Feira: 12h30 às 21h00 (Horário de Brasília)
  Terça-Feira: 12h30 às 21h00 (Horário de Brasília)
  Quarta-Feira: 12h30 às 21h00 (Horário de Brasília)
  Quinta-Feira: 12h30 às 21h00 (Horário de Brasília)
  Sexta-Feira: 12h30 às 21h00 (Horário de Brasília)
  Sábado: Fechado
  Domingo: Fechado
 


Central & South America

Spanish (Español) Call internationally 1-800-627-2799 (USA)
Llame internacionalmente 1-800-627-2799 (EE.UU.).
 
  Horário de Funcionamento:
  Monday (Lunes): 8.30AM - 5.00PM (PST)
  Tuesday (Martes): 8.30AM - 5.00PM (PST)
  Wednesday (Miércoles): 8.30AM - 5.00PM (PST)
  Thursday (Jueves): 8.30AM - 5.00PM (PST)
  Friday (Viernes): 8.30AM - 5.00PM (PST)
  Saturday (Sábado): Closed (Cerrado)
  Sunday (Domingo): Closed (Cerrado)


 
 
 Technical Support may have limited staff during regional holidays and is usually closed for Christmas and New Year's Day.
 

Swann aims to provide a satisfying and efficient service experience to all its customers. From time to time, due to the large number of calls and emails we receive this may cause slight delays in service provision. Further, Swann reserves the right to refuse service if customers engage in abusive or threatening behaviour, fraudulent use and/or engage in prolonged time-wasting or unreasonable requests. Thank you for your understanding.