As you may be aware, the Apple iOS 11 operating system has recently started to roll out, which required some compatibility upgrades to the Smartphone software apps used by Swann’s DVRs, NVRs and IP cameras. We have completed the upgrade process for most of our commonly used apps.
However, there are some exceptions and we wanted to draw your attention to these and the alternative apps that can be put to use immediately.
Swann understands the seriousness of this issue for our customers and we apologize for any inconvenience caused.
A. App Updates in Progress
An alternative app is available, known as P2PCam_Live.
A new version of the DigiView app will be released in early October.
B. Alternative Apps Available
Some of the older Swann apps launched prior to 2012 are no longer supported with updates. However, in certain cases alternative Swann apps or third party apps can be utilized:
i) SwannView Link (this can be substituted for a selection of DVRs. See the full product compatibility list here.)
ii) IP Cam Viewer (3rd party app)
iii) MEyePro V2 (3rd party app, note: costs may apply to this app).
iSecurity+ app (3rd party app, can be accessed using the same login).
P2PCam_Live (3rd party app)
C. Fully Compatible Apps
Here is the list of fully compatible apps.